Frequently Asked Questions

  • When I Arrive
  • Forms
  • Insurance
  • Financing
When I Arrive

We offer a warm and caring environment where you’ll get devoted time with the physician. They will listen to your concerns and help you select the best treatment option. Please ask questions and feel free to bring a family member or loved one. Some patients find it helpful to write down questions ahead of time. You may want to take notes of some items discussed during the visit.

Please be on time for your appointment to ensure that we are able to devote the appropriate amount of time to your care without being rushed. If you aren’t able to fill out new patient paperwork prior to your visit (from the website), please arrive 15 minutes prior to your appointment time to do so. Bring insurance card(s), picture ID, referral letter (if required by insurance) and your copay. If you have FMLA forms to be filled out, bring them to your appointment or fax to 817-527-6610.

Additionally, so that we can better understand your full medical history, please bring your medication list and edical records (if referring physician’s office doesn’t send). Breast patients should also bring films/reports of all imaging and biopsies done.


To expedite the check-in process for new patients, forms are provided below. To fill them out electronically, open with Adobe Acrobat Reader.

You can fill them out prior to your appointment and return them to us by the following methods:

  • Fax: 817-527-6610
  • Mail: 1056 Texan Trail, Grapevine, Texas 76051 (Be sure to allow ample time if mailing.)
  • Deliver in person to appointment office location.

This will allow us to have all of your information in our system and verified on the day of your appointment. Thank you for taking the time to fill these out and we look forward to caring for you.

We will gladly bill your insurance for our services at the contracted rate. SGNT fees are standard for the specialties we offer and the region in which we are located. Information regarding these fees is available upon request. Please be aware that the patient is ultimately financially responsible for all services provided. We will bill your insurance carrier; however, any fees not incurred by your insurance carrier will be the responsibility of the patient.
You deserve to understand your insurance policy coverage and your carrier’s customer service department should be able to provide a clear explanation. Every policy is different, including the obligations of the member. If you have questions about a bill, please contact your insurance company and/or our billing department at (972) 254-9399.
Below is a list of insurance carriers we accept. This list does change on occasion, so be sure to confirm when scheduling your appointment that we accept your insurance. And if you don’t see your insurance carrier on the list, feel free to contact us.

It’s something you’ve always wanted to do, but something else was always there to
hold you back. Well, not anymore. We offer CareCredit, a card designed specifically for your healthcare needs. CareCredit can help you move forward with getting the procedure you’ve always wanted. With minimum monthly payment options, no up-front costs and no prepayment penalties, you can get your procedure sooner. CareCredit is the credit card exclusively for healthcare services. With monthly payments every time you use it, you can use your card over and over for follow-up appointments or different procedures. This means you don’t have to put your health on hold until you save up enough money. We give you the power to decide when it’s the right time for you.

Apply Now

Ideal for Your Lifestyle 

CareCredit gives you the ability to get the treatment or procedure you want today, and comfortably fit payments into your lifestyle and budget. Ask how you can start today with our monthly payment plans.

We offer CareCredit to make it easier for you to get the treatment and care you want and need. CareCredit, a part of GE Capital and the nation’s leader in patient financing, has a variety of payment plans for you. Depending on your procedure, you can conveniently pay over time with a Monthly Payment Plan that fits comfortably into your lifestyle and budget. To learn more about CareCredit, please click here.

© 2022 Baylor Scott & White Health. All Rights Reserved. Privacy Policy | Terms of Use